I engaged Next Level Elevators for a quote, and I must say, Eddie was outstanding. From the start, his exceptional sales and site knowledge made all the difference in my decision to choose their services. Eddie’s expertise in both sales and installation gave me the confidence that our project could be successfully executed. His professionalism and insight were invaluable. It's refreshing to see such dedicated and knowledgeable individuals in a company. I can’t thank Eddie enough for his contribution. What a great asset to Next Level Elevators!
I had two lifts installed by next level, Paul Bracewell and his team delivered on time and were a pleasure to deal with. The lifts are quality.Will definitely consider them again.
Eddie & the team were fantastic to deal with. He was knowledgeable & accomodating with all our needs. Great to work with Eddie & would highly recommended
Have found Next Level Elevators a pleasure to work with. Right from the start with our first contact with sales consultant Justin Hammond through to the hand over process communication has been terrific. The project manager Eddie Hume has been extremely helpful throughout the process of the lift install. Would highly recommend them and their team.
Fantastic elevator. All aspects of our elevator installation and the handover went very smoothly and the follow up communication by Mitch was a welcome surprise. We are very happy with the service that Next Level Elevators supply. Highly recommend them to deal with.
Very happy with the lift. Runs very smoothly. Not having had a lift before relied heavily on Eddie Hume to make sure the installation was smooth. Apparently most customers have the opaque glass door we went for the clear . Attached is a photo
We are a local builder in the Illawarra and have worked closely with Next Level over the past couple of years. There approach and service are second to none. Highly recommend them
We have now had our Next Level elevator for six months and it is performing very well and looking great. Eddie Hume and his Geelong install team were considerate, helpful and didn’t miss a beat. Happy customers.
The lift was expertly installed by Karl. He worked thoroughly and showed a very conscious attitude at all times. I would highly recommend Next Level Elevators.
Our Next Level lift had it's first service recently and during the service it was noted that the signal for the SIM card was not very strong.James, who was doing the service recommended a change of network provider which has been done and it now works a treat. James is very knowledgeable and just this suggestion has set our minds at ease as there is nothing worse than getting stuck in a lift without outside communication.
We have had a Next Level Elevator installed in our new home extension and love it.Looking to engage a builder in 2022, we ordered the lift early that year with delivery later in the year (expected delays by COVID being realised).We were unable to get a builder, so I ran the project as an owner builder during 2023. The installation occurred immediately after the lift shaft was completed (Sept 23) Then the lift was commissioned as soon as final certificate for the build was issued (Jan 24).Despite the extensive delays caused in completing the build, NLE’s Project Manager Eddie Hume kept on top of progress regularly checking with me where we were at and updating target dates.When I was finally ready to have the lift installed, Eddie’s responsiveness was exceptional. He inspected the job immediately. I was so grateful for his expertise and professionalism. He and his team did an excellent job, including a follow up 6 month inspection. We have had no faults at all with the lift.As I mentioned previously, we love the lift. It is just what we needed to ensure we can live here well into our senior years.Thank you all at NLE.
Thank you, Eddie Hume.Really appreciated the time Eddie spent with our builder and actual tradesmen in ensuring the lift fitted our limited space from the garage to the Roof Top terrace - 4 Levels.Eddie attended our house what I believe to be beyond what Next Level Lifts would have allowed for to ensure Builder's tradies completed the lift well as per measurements in the architectural plans.One and all appreciated Eddie's attendance, advice and recommendations and Eddies insistence on precise workmanship for the Lift Well.Very much appreciated and thank you Eddie!
I had an excellent experience with Next Level Elevators. Trent was highly professional in managing the sale, James ensured the installation was coordinated seamlessly, and Bakhos delivered exceptional service. I highly recommend
We’re in our 70’s and enjoying the convenience of living in our four-level converted warehouse on the edge of Melbourne’s CBD. Our only reservation was “Would the stairs be a problem in the future?”We have solved our problem with an Eltec elevator supplied and installed by Next Level Elevators.The elevator is a brilliant piece of engineering, designed and manufactured in Italy to meet the requirements of residential installation. The traction system employs an energy efficient counterweighted electric motor driven belt drive. The shaft and cabin are of anodised aluminium frame with glass panel infill – attractive, no maintenance and doesn’t block the light.Retrofitting the elevator into the existing building’s cramped and irregular shaped air/light shaft was a challenge which Next Level’s installation team completed admirably.The lift has been in use for a year now. There have been a few minor problems with shaft door locks but Next Level‘s well trained maintenance technicians have sorted the problems.We can highly recommend both Next Level Elevators and Eltec for the quality of the product and installation. Next Level have been responsive and good to deal with throughout.
A very quick and appreciated response time from NLE. A special thanks to Chayse for a professional service. We highly recommend NLE and applaud their skills and services provided.
Had a lift installed on a new development at Caringbah South. Couldn't be happier with the professionalism, quality and after service care. Great company to deal with, would definitely use again on my next project.
Both us and our builder were very impressed by the ease of the installation process. Eddie Hume was available to answer our questions along the way and made it quite simple. The lift itself is amazing and exceeds our expectations for a home lift.
Lift needed servicing after botched solar installation. James reponded in a timely manner, quickly identified the issue and restored service efficiently and professionally.
On reflection my experiance with Eddie and his team at Next Level was excellent. I could not be happier with our lift. Thanks again guys. Regards Al & Sophie
I recently worked with Next Level Elevators to install an elevator in a three-storey home in Doncaster. Great product and even better service from Eddie and the team.
Great experience from start to end. We dealt with Eddie Hume and he did everything he could to me and the clients happy at all times. Installation process was quick and easy with Eddie in charge.
"Next level, Literally". I recently had the pleasure of working with James from next level elevators and was surprised by his calm and professional approach. The site was delayed due to unexpected issues which in turn lead to frustration by certain tradies. That was definitely not the case from the team at next level elevators. I highly recommend them for their outstanding service, attention to detail, and dedication to customer satisfaction.
We have our lift installed by Next Level and the whole process is seamless and stress free. The team, including Trent, Bakhos, Dan and James, has provided us with exceptional customer service. We highly recommend their services.
We have installed a number of lifts with Next Level over the past few years and they and in particular Eddie Hume and the installation team have been terrific to deal with.
Next Level Elevators recently installed a lift in our new home. From the initial meeting to establish ours needs through to the design and finally the installation, the process was thorough and professional. Our contact Eddie was wonderful to work with, very personal and clearly took extreme pride in his work and relationship with customers.Look no further if you wish to explore installing a beautiful lift in your home.
The installation went very well. Eddie the project manager was very prompt and efficient. The only issue I had was with the accounts department sending far too many invoices. By and large I was very happy with my dealings with NEXT LEVEL.
I had Next Level Elevators install a lift on one of our school projects. I dealt with Eddie who provided an outstanding service. His expertise and effort towards the project was second to none from pre-construction through to hand over. I highly recommend Next Level Elevators and Eddie for all Lift and Elevator needs.
Karl's knowledge of these lifts is fantastic, he is such a pleasure to have on site. Nothing is to hard for him and is helpful with any request. Can't wait to get another lift installed. We'll done
Three Pigs homes and Developments is delighted with the service provided by Justin Hammond. He has been swift to respond to all email correspondence and is happy to talk personally on the phone. Great way to do business, super helpful.
High quality of the lift, and the service was excellent, Eddie took time to guide us how to use it and check everything, glad we worked with them for the project in Glen Waverley
Our business, Constructing Spaces Pty Ltd could not be more impressed with the work of the installer Karl at our most recent project in Hawthorn, Victoria. A true professional that took the utmost pride in his work and was a pleasure to deal with. Thanks Karl. Great work.
The guys got the job done with no hassle. Mark the installer was professional and handy with providing information during install to make it run smooth
We had Bakhos servicing our lift and we are very happy with the service he performed.Bakhos is professional, knowledgeable and friendly.Another reason I like Bakhos to service my home lift is because for any reason I cannot be home on the day my lift is due to be serviced my mother is able to communicate with him as he speaks Spanish! That’s a bonus!! as my mum’s English is not that good.😃 Excellent!!
There were BIG issues with communication and securing dates with this company. The office staff were often rude.I had a delivery of equipment sent without prior notification. This became problematic as it couldn’t be moved and was in the way with renovations.Finalisation of the installlation was delayed 2 months due to late arrivals of the equipment from Italy. I paid a deposit in may and finally was able to use the lift in January.The office made it VERY CLEAR they did not appreciate being called about delivery dates, installation dates.I had been informed the lift installation would be 3 months. It took over 7 months to have a lift one could use.The lift is good,,,,,but the service was AWEFUL from the office staff.Lack of communication is a huge problem.!!!
Nandara was amazing! She really knows her stuff and made the process very smooth. Super friendly and helpful, she made sure I got exactly what I was looking for. Highly recommend her we are definitely going with Next Level Elevators.
Communication with Trent was fabulous throughout the ordering process. He was patient, honest and very knowledgeable about all aspects of the lift, which went a long way towards helping us choose the lift and the finishes. Customer service at its finest :)
Mitch has serviced the lift yesterday post 6 months of installation, and he is very humble, modest and services the lift to precision. He will keep you updated all the steps, and provide a clear easy to understand lift description.Mitch was the installer too 6 months back and installed to perfection. Refer pics.Next Level Elevator lifts are the most premium lifts in residential space based on my research. Look no further.Eddie, the lead at Next Level is easily approachable, and will help you in all ways to make technical things happen.We were fussy with our install for a flush finish (so that lift is not spotted at all in the house) and zero threshold (for wheelchair access). thanks to next level to make it happen.
We were very happy with the service. Shawn was a delight to work with and the lift is working perfectly. Everything was fully explained and i would recommend this company if thinking of installing a lift
Marcos the technician rang and introduced himself prior to arrival and was friendly informative and helpful when at the job . We managed to fix the issue of phone / NBN because of him
Next level lifts are great and the whole process has been easy. Mitch our service guy is extremely knowledgeable and helpful also very pleasant and communicative letting us know exactly when he will be arriving- pleasure to deal with.
Service was completed extremely thoroughly. Mitch was spot on with timings. Communicated all he did and very clean. A pleasant experience without any of the usual “Tradey” attitude.
Had our lift for 4 years and has been serviced by Mitch for the past two services. Very happy with the service Mitch supplies, he explains all that he is doing and if anything needs to be replaced or checked he is all over it. A good fella to have working on our Lift.
Always a pleasure to have Mitch carry out periodic services on our Next Level lift. Always has a smile, so friendly, really knows the product and takes time to answer my questions.
Wonderful experience with next level elevators from our initial consult to install and to servicing. All the team has been great to deal with from Eddie to Mitch with commissioning and servicing.
